Terms and Conditions
These conditions are set on the basis upon which Bristol Serviced Lettings Ltd accept bookings to rent its serviced apartments. These conditions are accepted by you whether you are a guest or booking on behalf of others. Furthermore, by visiting and using our website, you also agree to comply with the website’s Terms and Conditions.
1) Booking and Payment
Bookings can be made on line or by telephone, on confirmation of a booking a fee to the value of 25% of the total price is required hereafter referred to as the booking fee. The remaining balances of 75% have to be paid in cleared funds two weeks before your rental commencement date.
Payment can also be made by cheque or by bank transfer however a seven-day allowance is necessary in order for cheque payments / bank transfer to be cleared.
If booked less than two weeks prior to the rental commencement date full payment of apartment rental must be made upon the booking of the apartment.
Failure to meet these terms may result in a cancellation without advance client notification.
2) Loss or Damage
In the case of loss or damage received as a result of your stay, we reserve the right to hold your credit card details in order to cover the costs inflicted if credit card details are not provided a security deposit of £200.00 must be paid.
Should the issue for loss or damage be implemented we will notify you in writing within 7 days of your departure date confirming the extent of the loss and or damage and the value claimed.
Where applicable security deposits will be returned in the form of a cheque issued within 7 days of your departure date.
3) Cancellation by Customer
In the event you wish to cancel your booking, you will be refunded your deposit, however the following charges will be made;
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A cancellation that is 2 weeks before your rental commencement date, a 25% rental charge will be held
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A cancellation that is less than 2 weeks before your rental commencement date, a 100% rental charge will be held
We strongly advise that clients take out the necessary Insurance to cover any costs associated with having to cancel.
4) Arrival and Departure Times
Specific arrival and departure times will be arranged upon the booking, which must then be strictly adhered to.
5) Right to Decline
Bristol Serviced Lettings reserves the right to refuse, alter or cancel a booking, even after the receipt of final payment. In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation, or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.
6) Behaviour
Bristol Serviced Lettings reserves the right to terminate this contract if the behaviour of the consumer is likely to endanger the safety or well being of other consumers in the party, that consumer themselves, or any other occupants within Beaufort Court, prior to or during their stay.
7) Accommodation
For insurance reasons, the total number of clients staying in each party must not exceed the maximum capacity.
8) Pets;
Pets are not allowed on the premises at any time, unless registered guide and hearing dogs belonging to those visual and hearing impairments.
9) Smoking
We hold a strict no smoking policy, where smoking is not prohibited in any area within the premises of Beaufort Court. If this is not adhered to, it is likely to result in some of the deposit not being refunded to go towards extra cleaning costs.
10) Liability
Bristol Serviced Lettings and its employees shall not be liable for any damages, loss or personal injury which may be sustained by a persons or property within the building and carpark at any time during the reserved stay. While we will endeavour to provide all services, including internet, FreeSat television and so on, we cannot be held responsible for loss of it, hsould it be out of our control.
11) Complaints
In the unlikely event of a complaint, it should immediately be brought to the site-managers attention. If this fails to satisfy you, contacting Bristol Serviced Lettings and a written letter of complaint should be provided within 14 days of departure
12) Default by the Customer
It is consumer responsibility to ensure that all documentation and details issued to you by Bristol Serviced Lettings are correct. In the unlikely event that you do not agree with the documentation, this must be brought to our attention immediately.
13) Bed Linen and Towels
Bed linen and towels are provided in all our apartments, however if additional towels and bed linen is desired, these can be provided for a small additional fee. Furthermore, we inclusively provide a weekly cleaning service, which includes fresh bed linen and towels.
14) Special Requests
Requests for specific apartments and camp beds etc. must be made at the time of reservation (and may lead to additional costs) and, whilst we will endeavour to meet all special requests, they cannot be guaranteed.
15) Disabled Persons;
It shall be the consumer’s responsibility to disclose to Bristol Serviced Lettings, prior to booking, any relevant physical or mental condition of a member of a party. We reserve the right to decline or provide a holiday for a disabled person where we believe the apartment would be inconsistent with the special needs of a disabled person. A number of our apartments have easy wheelchair access.
16) Late Arrivals
Failure to notify Bristol Serviced Lettings of a late arrival, via any of our communication sources, may result in your reservation being cancelled.
17) Parties
Bristol Serviced Lettings does not accept bookings from groups of parties under the age of 18, unless otherwise agreed with us in writing/email. It is the consumer’s responsibility to inform us of anybody within the party that is underage, which you can then seek approval of. We reserve the right to refuse access to such groups upon arrival and will not refund any monies paid in advance, in the event of non-disclosure of the age of the occupants.
18) Confirmation of Booking
All bookings subject to availability and written/email confirmation.
19) Website Booking
In the event your booking was made via our website (www.bristol-serviced-lets.co.uk) please note that the email you receive upon booking is not a final booking. We reserve the right to decline such bookings up until we issue a final written/email confirmation.